We stand behind the quality of every aromatic bath salt blend you purchase. Should your package arrive compromised, contain missing components, or exhibit any defect that prevents you from enjoying a truly restorative soak, this policy outlines a simple, fair process to make it right—without legal jargon or confusing conditions.
Reporting an Issue
As soon as you notice a problem—such as a cracked jar, torn pouch, missing scoop, or inconsistency in the salt mixture—reach out to our Customer Care team. Provide:
- Order Reference: The number found on your confirmation email or packing slip.
- Product Description: Name of the blend and size (e.g., “Lavender Bliss Bath Salt, 300g”).
- Visual Evidence: One or two clear photos showing the defect and the intact packaging.
Detailed information helps us identify and resolve issues promptly. Aim to include images of both the salt and its container.
Return Authorization
Within one business day of receiving your report, we will issue a Return Authorization Code (RA Code). This unique identifier ensures your replacement or part shipment is handled correctly. Do not send items back until you have received this RA Code; unapproved returns may be delayed.
Preparing Your Return
To protect fragile glass jars and essential-oil-infused salts during transit, please follow these packing guidelines:
- Original Packaging Recommended
Whenever possible, repack the item in its original box and protective inserts. - Alternate Packing
If you no longer have the original materials, choose a sturdy cardboard box and wrap the product in at least 5 cm of bubble wrap or packing paper. - Securing Accessories
Place scoops, wooden spoons, or care cards in a sealed plastic bag inside the box to prevent loss. - Include Documentation
Insert a printed copy of your RA Code and order details inside the package for easy identification. - Label Clearly
Affix the RA Code visibly on the outside of the box with tape or a label.
Shipping Your Return
Select a reputable carrier that offers tracking and insurance for the full item value. Unless the issue stems from our error—such as sending the wrong product or a damaged item—return shipping costs are your responsibility. Please retain your shipping receipt and tracking information until your return is confirmed at our facility.
Inspection & Resolution
Upon arrival, each return is logged under its RA Code and undergoes a three-step review:
- Verification
Confirm the returned item matches your order (blend, size, and packaging). - Condition Assessment
Examine the jar or pouch for cracks, leaks, or tampering and inspect the salt’s color, texture, and fragrance concentration. - Accessory Check
Ensure all original components—spoons, scoops, care cards—are included and undamaged.
Following inspection, you will be offered one of these solutions:
- Full Replacement
A brand-new seasoning of the same aromatic bath salt, carefully tested and packed. - Partial Replacement
If only accessories (spoon, scoop, bag) are missing or damaged, we’ll send those items alone. - Alternate Selection
Choose any other bath salt blend of equal value if your original is out of stock. - Store Credit
Apply the refund amount toward any future purchase within our bath and body collection.
Specifying your preferred outcome when you first report the issue helps us process your request without delay.
Special & Seasonal Blends
Limited-edition or seasonal bath salts—such as holiday spice or spring floral collections—are subject to individual review. Returns on these specialty items may require extra handling time due to small-batch production. Consumable accessories (e.g., essential-oil vials) are eligible for exchange only if returned unused and sealed.
Communication
We will keep you informed at every stage via email notifications:
- RA Code Issued
- Return Received
- Inspection Complete
- Replacement/Shipped or Credit Issued
Feel free to reply to any notification with your RA Code for personalized assistance.
Tips for a Smooth Experience
- Inspect Immediately: Examine your bath salts upon arrival before first use.
- Photograph Promptly: Capture clear images of any defects right away.
- Retain Packaging: Original boxes and inserts streamline returns.
- Handle Gently: Essential-oil blends and delicate jars benefit from careful unpacking.
We appreciate your trust in our aromatic bath salts. By following this straightforward process, we ensure that any hiccup is resolved quickly—so you can return to your indulgent, calming soak with confidence.